one国开-Incompetitivemarkets,leadersareunderincreasedpressuretomaintainapositiveworkculture.Apositiveworkculturecultivatesgreateremployeesatisfaction;greateremployeesatisfactioncontributestohigherperformance;higherperformanceimpactsimprovedclientoutcomes;improvedclientoutcomescontributetoserviceexcellence.1workculturesarebuiltovertimeandneedconstantattention.Suchculturesare2leadershipvisionandvalues.Workplaceculture3thesharedattitudes,beliefs,behaviors,valuesandexpectationsthat4thewaypeopleworkintheworkplace.Itis“thewaywedothingsaroundhere”.Someculturalaspectsareunderstoodbyallandareobvious5turningupforworkontime,6othersmaybe“unwrittenrules”thatarenotsoobvious,forexample,howpersonalissuesareresolvedwithworkcolleagues.Thosecompaniesthatdocreatepositiveworkplaceenvironmentsdevelopareputationintheircommunityasbeing“goodtoworkfor”andhaveacompetitiveedge.Notonly7moreabletoattractandretainpeople,theytendtobemorestableastheyproactivelydealwithissuesandadapt8change.Foraworkplaceculturetobepositive,thedirectionandactionsofthebusinessmustbe9withthecorevaluesofthepeopleintheworkplace.Thepeoplemusttrusteachotherandbeableto10expressandexchangeideas.1.A.PositiveB.NegativeC.OptimisticD.Pessimistic(1)2.A.imposedtoB.combinedwithC.dependentonD.independenton(2)3.A.makesupofB.composesofC.ismadeupofD.isconsistedof(3)4.A.influenceB.indicateC.informD.initiate(4)5.A.solongasB.suchasC.astoD.asfollows(5)6.A.althoughB.sinceC.whenD.while(6)7.A.arethesecompaniesB.thesecompaniesareC.dothesecompaniesD.thesecompaniesdid(7)8.A.inB.fromC.withD.to(8)9.A.contemporaryB.consistentC.consideredD.continual(9)10.A.openB.openlyC.formalD.formally(10)